Our AR inbox used to be a bottleneck. Paraglide's Billing Support agent's replies were so impressive that we felt comfortable letting it handle routine queries autonomously.
Johnny Granberg
Finance Operations Manager
Teamtailor
About Teamtailor
Teamtailor is a Stockholm-based, all-in-one recruitment platform helping more than 13,000 companies across 90+ countries attract, hire, and onboard talent. It combines an applicant tracking system with strong employer branding tools, customisable career sites, automated workflows, and candidate-first hiring experiences.
Before Paraglide
Teamtailor's collections mailbox handles a high volume of detail-sensitive conversations across a large book of overdue accounts, and generic reminder templates weren't enough to keep every reply accurate and well-judged.
After Paraglide
For Teamtailor, the fix wasn't just automation. It was accuracy. Paraglide's Billing Support agent began drafting and sending reminders that genuinely read like they were written by someone on the team, referencing the right invoice, balance, and conversation history for each customer, in a tone that felt personal rather than templated. Agent Studio let the Teamtailor team tune exactly how the agent responded to document requests, payment method questions, and account detail queries, so nothing went out with the wrong or missing information.
The Results
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Impact
15-20% of Teamtailor's monthly task volume is now resolved automatically by the agent
3 task types are closed hands-free: Promise to pay, payment confirmed, already paid
Use cases
TBC
Agents
TBC
Regions
TBC
