Traditional dunning wasn't working because customers each had dozens of open invoices. We deployed Paraglide's Collections Agent to follow up on every invoice with context, and aging is down 38%
Jerret Turner
Owner
Gorilla Gasket
About Gorilla Gasket
Gorilla Gasket Company is a leading industrial gasket manufacturer and distributor based in Artesia, New Mexico, serving the oil & gas, petrochemical, mining, food processing, refining, power generation, and utility industries across the southwestern US and beyond. For more than 40 years, the company has built its reputation on "one-stop shopping", supplying everything from custom die-cut gaskets to a full range of industrial sealing products, backed by fast turnaround and deep technical expertise.
Before Paraglide
Gorilla Gasket processes a high volume of invoices across its customer base, and manually following up on each one meant the biggest risk was never any single overdue account; it was the ones nobody was actively chasing. Follow-up depended on someone remembering to check back in, which meant invoices could sit unattended with no next action logged anywhere.
Collections ran through a third-party outreach provider, a person doing the chasing manually. It was inconsistent and added an unnecessary layer: managing their own crew and someone else's crew on top of it.
After Paraglide
Since go-live, collections no longer rely on memory, even with a high volume of invoices to track across the customer base. Day-to-day collections now run through Workflows and the Collection Agent.
Every invoice gets followed up on and chased automatically, without anyone needing to remember to check back in. That's kept the team close to inbox zero, with the majority of chasing handled autonomously. Paraglide also generates and sends monthly account statements automatically, with follow-up built into the same workflow.
The results
In the five months after go-live, DSO fell from 69.3 days in March to 42.6 days in August, a 38% improvement.
Share
Impact
42.6 days DSO in August 2026, down from 69.3 in March – a 39% improvement
31+ day overdue balance down 39%, from $159,801 to $101,515 in March
$1.4M in cash collected between March and August 2026
Use cases
TBC
Agents
TBC
Regions
TBC
