Bisola Otiko

SAP FI-AR (Financial Accounting – Accounts Receivable) is a core ERP module used by finance teams to manage customer invoices, balances, and receivables at scale, providing the visibility, accuracy, and controls required to run disciplined AR operations. Within SAP FI-AR, dunning letters are formal, structured reminders sent to customers to prompt payment, confirm commitments, or surface disputes as invoices age. Automating dunning in SAP FI-AR enables teams to generate reminders, apply escalation rules, track outcomes, and reduce manual administrative work. When implemented effectively, SAP FI-AR dunning automation delivers consistent customer communication, faster cash collection, improved cash-flow forecasting, and reduced risk of late or missed payments. Paraglide is an agentic accounts receivable automation tool designed to work alongside ERP solutions such as SAP. Paraglide manages two-way dunning communication directly from the finance inbox with AI agents that automate two-way billing and collection conversations to help businesses get paid faster.

Sage is the ERP system of record for many AR teams, managing invoices, customer balances, and ageing. To turn ageing into cash, teams rely on dunning: structured, policy-aligned overdue messages that escalate over time to prompt payment or surface disputes early. Dunning automation inside Sage helps ensure the right message goes out at the right stage, improving consistency and reducing manual effort. But “automation” in practice needs more than scheduled reminders because collections often require two-way conversations, not one-way email sequences. This is where AI agents come in. They extend traditional dunning automation by handling replies, sending segmented and personalised reminders, tracking promises to pay, and automating follow-ups. Paraglide is an agentic accounts receivable automation tool designed to work alongside ERP solutions like Sage. Paraglide automates dunning conversations directly in the finance inbox with AI agents to help businesses get paid on time and reduce DSO.

NetSuite AR module provides tools to manage invoices, customer balances, and overdue accounts across organisations. Dunning letters and reminders in NetSuite formalise communication with overdue accounts, helping to trigger payments or identify disputes. Automating dunning reduces manual effort, ensures consistent communication, applies escalation rules, and enforces late payment charges where applicable. AI agents and automation tools can complement NetSuite, managing replies to the dunning letters, prioritising high-risk invoices, resolving routine billing queries, tracking payment commitments, and removing bottlenecks. Paraglide is an agentic accounts receivable automation tool that works alongside Sage, managing two-way dunning communication, managing replies to dunning letters in the finance inbox, escalation logic, and feedback into AR and credit without changing accounting logic or ERP controls.

Dunning software is a type of accounts receivable software that automates the process of collecting overdue payments from customers, typically by sending payment reminders. Legacy dunning tools focus on one-way, time-based reminder emails, which break down as soon as customers reply or dispute payments. Today’s B2B dunning software is conversational and context-aware, designed to resolve payment blockers, not just send reminders. Agentic dunning software personalises collection outreach, automates replies to billing queries, manage replies, tracks promises to pay, and follow up automatically. Paraglide automates two-way billing and collection conversations in the finance inbox, automating and personalising payment reminders, managing replies and follow-ups to reduce manual work, lower DSO, and help businesses get paid on time.